Saturday, January 10, 2015

Not all learning comes from books

The big failure in our industry is the Faa confusing the symbolic world of the written word with reality. Tradesmen deal with reality.  They are show-me and hands-on of the real world.

Attorney and bureaucrats, however, work in the abstract world of symbols and words. When the Faa regulations force a symbolic process onto the tradesman you get unknown results. How many chefs do you see using checklists and cookbooks and calibrated stoves each time they melt butter?

And the biggest abstraction of them all is "airworthiness." There is no such thing; you cannot touch it. You cannot see it. But the mechanic is suppose to inspect for it. Airworthiness is a philosophical construct codified into law. The mechanic should not be told to practice law.

Tuesday, March 05, 2013

unk-unk applied to Aircraft Inspections

"There are known knowns; there are things we know we know. We also know there are known unknowns; that is to say, we know there are some things we do not know. But there are also unknown unknowns – the ones we don’t know we don’t know." Donald Rumsfield, Secetary of Defense

Inspecting an airplane using best industry practices, applied by consensious and trained mechanics, with help and guidance by our regulator authorities, one is still left with rumsfeldian unknowns; Something still might be wrong.

When something does go wrong, often the mechanic is blamed because "he should have caught it". Before this claim can be made one has to determine what the mechanic knew and did not know and why. It could be:
  1. He might have known but ignored the condition (known-known).
  2. He might have known that a condition could or did exist (corrosion for example) but its severity or  signifigance was unknown. (known unknowns)
  3. He might simply have not known about the condition and therefore it never occured to him that there could be a problem. Example, might be an undisclosed manufacturing defect.  ;This is the unk-unk (unknown-unknown). "I never heard of that problem."
The proper response depends on which of these three catagories the problem belongs to. If the problem falls into the unk-unk then the problem is not a mechanic issue.

unk-unk is a slang engineering term thought to have originated at Lockheed. The problem of "we don't know what we don't know" is a trap anyone doing maintenance can fall into, not grasping the significance (or danger) of an action or inaction. The best defence against unk-unk problems is to follow well established procedures and standards even though "It's always more fun to go off rapidly on your own and invent your very own personal mistakes rather than look up and actually study somebody else's stuffy reference book."